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#EgoAnswers - Shipping

We currently ship within the USA and to the following countries:

Albania, Andorra, Australia, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Hong Kong, Hungary, Iceland, Ireland, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Moldova, Monaco, Montenegro, The Netherlands, New Zealand, North Macedonia, Norway, Oman, The Philippines, Poland, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Sweden, Switzerland, Taiwan, Thailand, Türkiye, Ukraine, United Arab Emirates, United Kingdom & Vietnam.

We are unable to ship to China, Germany, Portiga;, Spain & other countries due to government and/or postal restrictions.

We can ship via USPS or FedEx. You can choose your preferred carrier during the checkout process. We are unable to ship to PO Boxes.

We offer free standard USPS shipping on all orders within the Contiguous United States.

We also offer USPS Express shipping for $10 and FedEx 2-Day shipping for $15.

All orders ship within 2 business days excluding federal US holidays. Please allow additional handling time during peak seasons. Please note that Express and 2-day shipping are still subject to a 2-business-day handling time.
All orders ship from our USA warehouse.
We offer tracked & insured priority shipping through APC ParcelConnect for a flat rate of $15 USD. Once your package reaches your country, the final mile of delivery may be through your local postal system.
Please allow 10-20 business days for delivery dependent on your location and/or local customs. Please note: this is an approximate delivery window and is not guaranteed, as there may be delays with your local customs processing which is out of our control.
We also offer Fedex International shipping for $30 for faster delivery. The approximate delivery via Fedex is 5-7 business days.
**For Saudi Arabia, South Africa, Vietnam, Egypt, Ukraine, Kuwait, Taiwan, United Arab Emirates, and Oman we offer Fedex International shipping.
***PLEASE NOTE: Duties & taxes are not included and may be charged by your local customs upon receipt of your package. We unfortunately do not have control over the duties and taxes charged by your country.
All international orders will ship out within 2 business days, excluding federal US holidays. Please allow additional handling time during peak seasons.

For safety, product integrity, and hygenic reasons we are unable to accept returns on orders.
As an independently owned brand we an unable to offer refunds on orders.
We want you to be happy with your purchase and are always here to help you with your routine and product troubleshooting. If you need support you can contact us here.

Once your order ships, you’ll receive a notification email with tracking information. This contains the most up-to-date tracking information available.
Most orders ship the next business day but please allow 2 business days for shipping and additional time during peak shopping seasons.

We don’t ship on the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, or Christmas Day.

If one of the above holidays happens to fall on a weekend, the holiday is observed the next business day, so your package will ship the following business day.
Of course! You can contact our team anytime by contacting us here.

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Skincare is personal. Your scroll should be too. Follow along for skincare rituals, cycle support, and all the #EgoChecks you’re gonna need on the journey of loving the skin you’re in.

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This is a really nice cleanser

This is a really nice cleanser. It does not seem to strip my skin, but still leaves it clean. I'll probably purchase again!

GOAT MOISTURIZER

I have super sensitive, dry, acne prone skin and it has taken me so much time and money to build a solid skincare routine that won't break me out or irritate my skin . My skin does NOT like so many popular supposedly "good" skincare ingredients like Niacinamide, Centella Asiatica, Urea, Butylene glycol, etc. Through years of trial and error I discovered that I also seem to have better luck with fungal acne safe products so finding products that worked for me became even harder with the list of ingredients I have to avoid only growing. Finding a moisturizer that won't make me break out and is moisturizing enough for my dry skin was always the biggest challenge. This one....and I have never in my life said this about a product....is finally what I would consider a holy grail I could cry!!!! It's the perfect consistency (not too heavy, not too thin) and I love the way it feels when I put it on damp skin. It makes my skin supple and soft and I don't break out from it at all! With the new formulation, it also doesn't pill anymore and serves as the perfect base under makeup. Since my skin is dry, I usually use 2 pumps (sometimes even 3 in the winter) and layer some squalane oil on top at night. Because I use a lot, the product doesn't last as long as I'd like (usually only a month) so it does get pretty expensive for me but it's something I'm willing to invest in because it has the best ingredient list for a moisturizer I could find that works for my stubborn skin. Thank you SOOOO MUCH for making this product and for listening to your customers so attentively and adjusting formulations according to our needs. I'm so excited to try more products from this brand - consider me a customer for life!

Hii! Oh my goodness thank you so much for the kind words, I am so thrilled that Super Sensa is working so well for you and that you love our new updated formula!! We will be releasing a slightly richer cream version this coming Summer (July/Aug) so hopefully that will help you get through the winters without any dryness <33 - Christina, Founder, AE

The only moisturizer that works for my sensitive skin

The only moisturizer that works for my sensitive skin.

Love this cleanser!

I'm a big fan of the Tidy Pores serum so was excited to try this cleanser out! I like to use non-foaming cleansers for my morning cleanse and this is definitely the most elegant (and plush) formula out of all the ones I've tried. My skin feels soft and hydrated after cleansing - zero irritation too.

The pump did break/separate on me about halfway through which is a bummer (hoping it's a one-off experience since all I was doing was pumping normally) but all good since it doesn't effect the actual product efficacy.

Hi Jennie! Thanks so much for your review and sharing your experience. I am so sorry to hear the pump broke! We will contact you to arrange for a replacement asap :) - Christina, Founder AE

Mellow Jelly Cleanser is that girl and she knows it!

Mellow Jelly Cleanser is that girl and she knows it. No foam, no fuss, just thick, glossy, gooey goodness that glides on damp skin like jelly in its soft girl era. She looks cute, feels luxe, and quietly gets the job done.
The ingredients? Thoughtful and intentional. One percent ectoin guarding the barrier like a chic little bodyguard, four percent betaine keeping things cushy and calm, and two percent trehalose saying hydrated, unbothered, in your lane. It is a micellar based cleanser, so while she is not here to melt a full face of makeup, she absolutely understands the assignment for daily cleansing.
I have rosacea, ultra sensitive skin, and a routine that does not play around. Tazarotene at night with a thick ceramide moisturizer. Mornings rotate azelaic acid or a vitamin C derivative like Tidy Pores, followed by Super Sensa and a non waterproof Korean SPF because American sunscreens still feel loud and outdated on my skin. Through all of this, Mellow Jelly delivers. Clean but never tight. Fresh but never squeaky. Calm skin is the real flex.
The texture had me curious at first because no foam makes you pause, but trust me, she cleans. Week two brought a tiny sting for a few seconds and then she said never mind and disappeared. My skin adapted and has been smooth sailing ever since. I dot it around my face, gently massage, rinse, and glow on with my life.
Christina created a formula that is sensible, skin smart, and refreshingly drama free. I am excited to see how she evolves this cleanser and what else comes from her brand. Also, major bonus points because she replies to emails personally and actually gets to know her customers. Authentic is not just the name, it is the vibe.
Thick jelly, soft skin, no barrier sins. Mellow Jelly, you ate. 🍓✨

Hi Jesse! Thank you so much for the GLOWING review. We couldn't be more flattered!! Your support and kind words are so appreciated, and I'm so glad that Mellow Jelly has found a place in your routine <3 - Christina, Founder, AE

Calming Cleanser

My skin is prone to dryness so the cleansing step can make or break my routine. Mellow Jelly is exactly what my skin needed! It is so smooth, gentle, and calming. After cleansing, my skin is no longer red and flaky. Everyone needs a gentle cleanser in their routine and Mellow Jelly is the one!

You will love it

Absolutely phenomenal!!! I never ever been a fan of a non foaming cleanser so I was skeptical at first but I gave it a shot since the brand was catered towards acne prone skin, and let’s just say I’m so glad I went and bought it. It’s super hydrating while also giving an amazing clean. This will be the only non foaming cleanser I’ll ever use and it’s slowly becoming my favorite cleanser ever. No irritation, no breakouts and my skin has been loving it. 10/10 cleanser

This is such a great cleanser

This is such a great cleanser. Clean but not hush, not drying. Great for sensitive skin!

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#EgoAnswers - Shipping

Domestic + International FAQ's

Refund Policy

Shipping FAQ's

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