Returns & Refunds

What is your return and refund policy?

Due to the nature of our products, we currently do not accept returns or provide refunds except in cases where an item arrives damaged or defective.

We want you to feel confident in your purchase. If you have a question about a product, your order, or whether a formula is appropriate for your needs, please contact our team before or after purchasing.

For assistance, please visit our Contact Us page.

Shipping & Delivery

My order is showing as delivered, but I haven’t received it. What should I do?

If your tracking information shows that your order has been delivered but you have not received it, please contact our team as soon as possible.

We will review the available shipping information and help determine the appropriate next steps.

Please visit our Contact Us page and include your order number and relevant tracking information.

What happens if my order is delayed by customs?

International shipments may be subject to customs processing in the destination country. Customs inspections, clearance procedures, and related delays are outside of our control.

Estimated shipping and delivery timelines are provided as guidelines and do not include delays caused by customs authorities, carriers, or other circumstances outside of our control.

If you have concerns about the status of an international shipment, please visit our Contact Us page and provide your order number and tracking information so our team can assist where possible.

What should I do if my item arrives damaged or defective?

If an item arrives damaged or appears to be defective, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• Clear photographs of the product and packaging
• A detailed description of the damage or defect

Please retain the product and original packaging until our team has reviewed your request, as additional information may be required.

Submit the information through our Contact Us page and our team will review the issue and determine the appropriate resolution.